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Returns Policy

We hope you love your purchase but if you’ve changed your mind, no problem – you have 14 days to return your items. If the item is new and unused, with all the labels intact, and in its original packaging, you’ll get a full, no quibble refund. 


Returned items must comply with our returns policy: 

  • All items should be returned new and unused, with the original packaging within 14 calendar days from the day after you receive your order.  
  • Returns that are damaged, used or altered may not be accepted and could be sent back to you. 

All items should be returned along with the completed Returns Note to allow easy identification and prompt processing. 

Returns we receive outside of our 14 days returns policy without prior notification will only be accepted in the case of faulty, missing, incomplete or damaged orders. 


We know sometimes it just doesn’t work out and that’s OK. Making a return with us is easy.  Should you wish to return the item, you can return most purchased items in either of the following ways: 

  • Send it off at your local Post Office (buyer pays postage)  
  • Contact our Customer Services on 0161 434 3000 to find the best solution for you 

Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option, we will refund you the full price for any returned item that meets our Returns Policy; however, you will be responsible for the cost and arrangement of returning the item(s) to us. 

Please view our Terms & Conditions for further information on cancelling an order under the CCRs or contact our Customer Service Advisors for assistance. 

We are happy to offer a refund on unsuitable items that are returned in accordance with our Returns Policy. 

  • We will credit the full amount to the original purchaser’s payment card, excluding any shipping costs. 
  • Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method. 
  • Once your parcel has been returned to our warehouse please allow a further 10 working days to receive your refund confirmation email. 
  • Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers and unfortunately, we are unable to influence this. 


Once your return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders & Returns’. 

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. 

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